Our Customer Care & Beauty Advice Team are available Monday-Friday: 8am-8pm UK time and Saturday, Sunday & UK Bank Holidays: 8am-4pm UK time. Please note that we are closed Christmas Day and New Year’s Day.
Our experienced Beauty Experts provide you with tailored, effective beauty advice to meet your every need. Please click here to meet our Beauty Experts and dive into a vast collection of articles giving you invaluable insight into the beauty world.
Our friendly Customer Care Team answer any order and/or service related enquiries. They also love to hear your feedback.
Manage your order using Self-Service:
You can manage your orders 24-hours a day, 7-days a week with our easy to use Self-Service system. Please clickhere to find out how to cancel orders, change your delivery address, inform us of missing orders or damaged items.
You can chat to our teams now by clicking here or selecting the black ‘Help’ button at the bottom of our website. If you cannot find the answer you require after reviewing our Help Centre articles please select ‘Live Chat’ and contact either Customer Care or Beauty Experts. Please note that Live Chat will not appear if the teams are unavailable.
To contact our Customer Care Team, please click here to complete our simple webform. Here you can view your previous order numbers and tell us which order you are referring to. Alternatively, you can send an email to
From specialist skincare to makeup artists, our team of impartial Beauty Experts are here to help you. For tailored beauty advice or to arrange a callback, please click here to complete our webform. Simply answer a few questions and we will provide you with the best advice possible!
Would you like our Customer Care Team to call you? We offer a callback service between 9am-7pm Monday-Friday and 9am-3pm Saturday, Sunday and UK Bank Holidays. Please click here to complete the callback form.
Would you like our Beauty Advice Team to call you? We offer a callback service between 9am-3pm Monday-Friday and UK Bank Holidays. Please click here to complete the callback form.
You can write to us at: Beautivate, 7 Highfield Road,
For information on how to return a product please click here.